General terms and conditions of business
General terms and conditions with customer information
1. Scope
2. Contract conclusion
3. Prices and terms of payment
4. Delivery and shipping conditions
5. Right of withdrawal
6. Removal of title
7. Liability for defects
8. Redeem of gift vouchers
9. Redeing action vouchers
10. Applicable law
11. Jurisdiction
12. Information about behavioral skills that the seller has submitted
13. Information on online dispute resolution
1. Scope
1.1. These general terms and conditions (hereinafter referred to as "AGB") by "Corinna Glanert", acting under "Spirit Balance Corinna Glanert" (hereinafter referred to as "seller"), apply to all contracts that a consumer or entrepreneur (hereinafter referred to as "customer") with the Seller over the goods offered by the seller in his online shop. The involvement of the customer's own conditions is contradicted, unless something else has been agreed.
1.2. These General Terms and Conditions apply accordingly to the acquisition of vouchers if and if and if it is not expressly different.
1.3. Consumer is every natural person who concludes a legal transaction for a purpose that can mostly be attributed to its commercial nor their independent professional activity.
1.4. The entrepreneur is a natural or legal person or a legal partnership that acts in the exercise of their commercial or independent professional activity when the legal transaction is concluded.
2. Contract conclusion
2.1. The presentation of the goods in particular in the online shop is not yet a binding offer of the seller.
2.2. First, the customer puts the selected goods in the shopping cart. In the subsequent step, the ordering process begins, in which all required data for order processing is recorded.
A summary of the order and contract data appears at the end of the ordering process.
Only after confirmation of these order and contract data by clicking on the button that concludes the order process does the customer release a binding offer for the purchase of the goods contained in the shopping cart.
2.3. The seller accepts the customer's offer through the following possible alternatives:
- Send a written order confirmation or an order confirmation in text form (fax or email)
or
- Request for payment to the customer after submitting the order
or
- Delivery of the ordered goods
The first alternative that has occurred is decisive for the time of acceptance.
The deadline for accepting the offer begins on the day after the customer is sent and ends with the course of the fifth day, which follows the submission of the offer. If the seller does not accept the customer's offer within the aforementioned period, this represents the rejection of the offer. The customer is then no longer tied to his declaration of intent.
2.4. The contractual text of the contract concluded between the seller and the customer is stored by the seller. The contract text is stored on the seller's internal systems. The customer can view the general terms and conditions at any time on this page. The order data, the cancellation policy and the terms and conditions are sent to the customer by email. After completing the order, the contract text is accessible to the customer via his customer login free of charge, provided that he has opened a customer account.
2.5. All of the entries made are displayed before clicking the order button and can be viewed by the customer before sending the order and can be corrected by pressing the back button of the browser or the usual mouse and keyboard functions. In addition, if available, the customer is available for correction buttons that are labeled accordingly.
2.6. The contract language is German.
2.7. It is the responsibility of the customer to provide a correct email address to contact and process the order, as well as to set the filter functions in such a way that emails that affect this order can be delivered.
3. Prices and terms of payment
3.1. The prices displayed are final prices including the statutory sales tax if nothing else has been agreed.
If additional shipping costs are incurred, this can be found in the product description.
3.2. If the delivery to the non-EU country is delivered, further tariffs, taxes or fees can be paid by the customer to the customs or tax authorities responsible there or to credit institutions.
The customer is recommended to inquire about the details before ordering from the respective facilities or authorities.
3.3. The customer can select the payment methods that are available in the online shop.
4. Delivery and shipping conditions
4.1. The delivery of goods on the shipping route takes place to the delivery address provided by the customer.
4.2. If the seller arises due to the specification of an incorrect delivery address or an incorrect addressee or other circumstances that lead to the impossibility of delivery, additional costs, these are to be replaced by the customer, unless he is not responsible for the wrong information or impossibility. The same applies in the event that the customer was temporarily prevented from accepting the service, unless the seller has previously announced the service appropriately. The costs of the return are except for this regulation if the customer has effectively exercised his right of withdrawal. It remains with the statutory or the regulation made by the seller.
4.3. In the event of an agreed pick -up, the customer will inform the seller that the goods he ordered is available for collection. After receiving this email, the customer can collect the goods after consultation with the seller at the seat of the seller or in an agreed location. In this case there are no shipping costs.
4.4. Vouchers are left to the customer in the following form:
5. Right of withdrawal
5.1. If the customer is a consumer, he is generally entitled to a right of withdrawal.
5.2. The cancellation policy of the seller applies to the right of withdrawal.
6. Removal of title
If the seller occurs in advance, the goods will remain the property of the seller until the purchase price has been paid in full.
7. Liability for defects
7.1. With regard to the guarantee, the provisions of the legal liability apply, insofar as nothing deviating has been agreed in these terms and conditions.
7.2. The customer is asked to complain about the delivered goods with obvious transport damage to the deliverer and to inform the seller. The non -compliance has no effect on the customer's legal or contractual claims for defects.
8. Redeem of gift vouchers
8.1. Vouchers that have been purchased via the seller's online shop ("gift vouchers") can only be redeemed in the seller's online shop.
8.2. Gift vouchers and residual credit of gift vouchers can be redeemed by the end of the third year after the year of voucher shopping. Any remaining credit will be credited to the customer's voucher account by the expiry date.
8.3. Gift vouchers can only be redeemed before the order process is completed. A subsequent redemption does not take place.
8.4. Only one gift voucher can be redeemed per order. It is not possible to redeem several gift vouchers in an order.
8.5. Gift vouchers can only be redeemed for the purchase of goods.
The purchase of other gift vouchers cannot be paid for by voucher.
8.6. If the value of a gift voucher is not sufficient to pay the respective order, one of the other payment methods offered can be used to pay the difference.
8.7. Credit on gift vouchers are not paid out and do not interest.
8.8. Gift vouchers are generally transferable.
The seller can perform with a liberating effect on the customer who redeems the respective gift voucher. This does not apply if the seller has knowledge or grossly negligent ignorance of the possible non -authorization, incapacity for business or the lack of authorization to represent the respective owner.
9. Redeing action vouchers
9.1. Vouchers that the seller releases in the context of (advertising) actions with a certain period of validity free of charge and that the customer cannot buy ("Action vouchers") can only be redeemed in the seller's online shop and only in the period specified by the seller.
9.2. Action vouchers can only be redeemed by consumers.
9.3. Individual products can be excluded from the voucher campaign.
The specific restrictions may be found in the action voucher.
9.4. Action vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not made.
9.5. Only one action voucher can be redeemed per order. It is not possible to redeem several action vouchers in an order.
9.6. The value of the respective order must at least achieve the amount of the action voucher. Any remaining credit is not reimbursed by the seller.
9.7. If the value of an action voucher is not sufficient to pay the respective order, one of the other payment methods offered can be used to pay the difference.
9.8. The credit of an action voucher is neither paid nor interest.
9.9. The action voucher is also not reimbursed if the customer returns the goods paid with the action voucher in whole or in part as part of its legal right of withdrawal.
9.10. Action vouchers are generally transferable.
The seller can perform with a liberating effect on the customer who redeems the respective gift voucher. This does not apply if the seller has knowledge or grossly negligent ignorance of the possible non -authorization, incapacity for business or the lack of authorization to represent the respective owner.
10. Applicable law
The right of the Federal Republic of Germany, to the exclusion of the laws on the international purchase of mobile goods.
The legal regulations for the restriction of the choice of law and the applicability of mandatory provisions in particular of the state in which the customer has his habitual residence remain unaffected.
11. Jurisdiction
If the customer is a businessman, a legal entity under public law or a special fund based on public law based in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes from this contract is the seller's headquarters.
If the customer is based outside the territorial area of the Federal Republic of Germany, the seller's place of business is the exclusive place of jurisdiction if this contract or claims from this contract can be attributed to the customer's professional or commercial activity.
Nevertheless, the seller is also entitled in the aforementioned cases to call the court at the customer's seat.
12. Information about behavioral skills that the seller has submitted
The seller has submitted to the behavioral code of Trusted Shops GmbH, whose criteria on the Internet can be called up at http://www.trustedshops.com/tsdocument/ts_quality_criteria_de.pdf.
13. Information on online dispute resolution
The platform for the online dispute settlement of the EU Commission can be called up on the Internet at the following link: https://ec.europa.eu/odr
We are neither obliged nor ready to participate in a dispute settlement procedure in front of a consumer arbitration board.
1. Scope
2. Contract conclusion
3. Prices and terms of payment
4. Delivery and shipping conditions
5. Right of withdrawal
6. Removal of title
7. Liability for defects
8. Redeem of gift vouchers
9. Redeing action vouchers
10. Applicable law
11. Jurisdiction
12. Information about behavioral skills that the seller has submitted
13. Information on online dispute resolution
1. Scope
1.1. These general terms and conditions (hereinafter referred to as "AGB") by "Corinna Glanert", acting under "Spirit Balance Corinna Glanert" (hereinafter referred to as "seller"), apply to all contracts that a consumer or entrepreneur (hereinafter referred to as "customer") with the Seller over the goods offered by the seller in his online shop. The involvement of the customer's own conditions is contradicted, unless something else has been agreed.
1.2. These General Terms and Conditions apply accordingly to the acquisition of vouchers if and if and if it is not expressly different.
1.3. Consumer is every natural person who concludes a legal transaction for a purpose that can mostly be attributed to its commercial nor their independent professional activity.
1.4. The entrepreneur is a natural or legal person or a legal partnership that acts in the exercise of their commercial or independent professional activity when the legal transaction is concluded.
2. Contract conclusion
2.1. The presentation of the goods in particular in the online shop is not yet a binding offer of the seller.
2.2. First, the customer puts the selected goods in the shopping cart. In the subsequent step, the ordering process begins, in which all required data for order processing is recorded.
A summary of the order and contract data appears at the end of the ordering process.
Only after confirmation of these order and contract data by clicking on the button that concludes the order process does the customer release a binding offer for the purchase of the goods contained in the shopping cart.
2.3. The seller accepts the customer's offer through the following possible alternatives:
- Send a written order confirmation or an order confirmation in text form (fax or email)
or
- Request for payment to the customer after submitting the order
or
- Delivery of the ordered goods
The first alternative that has occurred is decisive for the time of acceptance.
The deadline for accepting the offer begins on the day after the customer is sent and ends with the course of the fifth day, which follows the submission of the offer. If the seller does not accept the customer's offer within the aforementioned period, this represents the rejection of the offer. The customer is then no longer tied to his declaration of intent.
2.4. The contractual text of the contract concluded between the seller and the customer is stored by the seller. The contract text is stored on the seller's internal systems. The customer can view the general terms and conditions at any time on this page. The order data, the cancellation policy and the terms and conditions are sent to the customer by email. After completing the order, the contract text is accessible to the customer via his customer login free of charge, provided that he has opened a customer account.
2.5. All of the entries made are displayed before clicking the order button and can be viewed by the customer before sending the order and can be corrected by pressing the back button of the browser or the usual mouse and keyboard functions. In addition, if available, the customer is available for correction buttons that are labeled accordingly.
2.6. The contract language is German.
2.7. It is the responsibility of the customer to provide a correct email address to contact and process the order, as well as to set the filter functions in such a way that emails that affect this order can be delivered.
3. Prices and terms of payment
3.1. The prices displayed are final prices including the statutory sales tax if nothing else has been agreed.
If additional shipping costs are incurred, this can be found in the product description.
3.2. If the delivery to the non-EU country is delivered, further tariffs, taxes or fees can be paid by the customer to the customs or tax authorities responsible there or to credit institutions.
The customer is recommended to inquire about the details before ordering from the respective facilities or authorities.
3.3. The customer can select the payment methods that are available in the online shop.
4. Delivery and shipping conditions
4.1. The delivery of goods on the shipping route takes place to the delivery address provided by the customer.
4.2. If the seller arises due to the specification of an incorrect delivery address or an incorrect addressee or other circumstances that lead to the impossibility of delivery, additional costs, these are to be replaced by the customer, unless he is not responsible for the wrong information or impossibility. The same applies in the event that the customer was temporarily prevented from accepting the service, unless the seller has previously announced the service appropriately. The costs of the return are except for this regulation if the customer has effectively exercised his right of withdrawal. It remains with the statutory or the regulation made by the seller.
4.3. In the event of an agreed pick -up, the customer will inform the seller that the goods he ordered is available for collection. After receiving this email, the customer can collect the goods after consultation with the seller at the seat of the seller or in an agreed location. In this case there are no shipping costs.
4.4. Vouchers are left to the customer in the following form:
- by email
- by download
- postal
5. Right of withdrawal
5.1. If the customer is a consumer, he is generally entitled to a right of withdrawal.
5.2. The cancellation policy of the seller applies to the right of withdrawal.
6. Removal of title
If the seller occurs in advance, the goods will remain the property of the seller until the purchase price has been paid in full.
7. Liability for defects
7.1. With regard to the guarantee, the provisions of the legal liability apply, insofar as nothing deviating has been agreed in these terms and conditions.
7.2. The customer is asked to complain about the delivered goods with obvious transport damage to the deliverer and to inform the seller. The non -compliance has no effect on the customer's legal or contractual claims for defects.
8. Redeem of gift vouchers
8.1. Vouchers that have been purchased via the seller's online shop ("gift vouchers") can only be redeemed in the seller's online shop.
8.2. Gift vouchers and residual credit of gift vouchers can be redeemed by the end of the third year after the year of voucher shopping. Any remaining credit will be credited to the customer's voucher account by the expiry date.
8.3. Gift vouchers can only be redeemed before the order process is completed. A subsequent redemption does not take place.
8.4. Only one gift voucher can be redeemed per order. It is not possible to redeem several gift vouchers in an order.
8.5. Gift vouchers can only be redeemed for the purchase of goods.
The purchase of other gift vouchers cannot be paid for by voucher.
8.6. If the value of a gift voucher is not sufficient to pay the respective order, one of the other payment methods offered can be used to pay the difference.
8.7. Credit on gift vouchers are not paid out and do not interest.
8.8. Gift vouchers are generally transferable.
The seller can perform with a liberating effect on the customer who redeems the respective gift voucher. This does not apply if the seller has knowledge or grossly negligent ignorance of the possible non -authorization, incapacity for business or the lack of authorization to represent the respective owner.
9. Redeing action vouchers
9.1. Vouchers that the seller releases in the context of (advertising) actions with a certain period of validity free of charge and that the customer cannot buy ("Action vouchers") can only be redeemed in the seller's online shop and only in the period specified by the seller.
9.2. Action vouchers can only be redeemed by consumers.
9.3. Individual products can be excluded from the voucher campaign.
The specific restrictions may be found in the action voucher.
9.4. Action vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not made.
9.5. Only one action voucher can be redeemed per order. It is not possible to redeem several action vouchers in an order.
9.6. The value of the respective order must at least achieve the amount of the action voucher. Any remaining credit is not reimbursed by the seller.
9.7. If the value of an action voucher is not sufficient to pay the respective order, one of the other payment methods offered can be used to pay the difference.
9.8. The credit of an action voucher is neither paid nor interest.
9.9. The action voucher is also not reimbursed if the customer returns the goods paid with the action voucher in whole or in part as part of its legal right of withdrawal.
9.10. Action vouchers are generally transferable.
The seller can perform with a liberating effect on the customer who redeems the respective gift voucher. This does not apply if the seller has knowledge or grossly negligent ignorance of the possible non -authorization, incapacity for business or the lack of authorization to represent the respective owner.
10. Applicable law
The right of the Federal Republic of Germany, to the exclusion of the laws on the international purchase of mobile goods.
The legal regulations for the restriction of the choice of law and the applicability of mandatory provisions in particular of the state in which the customer has his habitual residence remain unaffected.
11. Jurisdiction
If the customer is a businessman, a legal entity under public law or a special fund based on public law based in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes from this contract is the seller's headquarters.
If the customer is based outside the territorial area of the Federal Republic of Germany, the seller's place of business is the exclusive place of jurisdiction if this contract or claims from this contract can be attributed to the customer's professional or commercial activity.
Nevertheless, the seller is also entitled in the aforementioned cases to call the court at the customer's seat.
12. Information about behavioral skills that the seller has submitted
The seller has submitted to the behavioral code of Trusted Shops GmbH, whose criteria on the Internet can be called up at http://www.trustedshops.com/tsdocument/ts_quality_criteria_de.pdf.
13. Information on online dispute resolution
The platform for the online dispute settlement of the EU Commission can be called up on the Internet at the following link: https://ec.europa.eu/odr
We are neither obliged nor ready to participate in a dispute settlement procedure in front of a consumer arbitration board.
