Action instructions for the use of your legal texts and your payment methods
Action instructions for the use of your legal texts and your payment methods
General
A. Instructions for action to the online verbal lighting platform of the EU Commission
B. Action instructions for your general terms and conditions
C. Action instructions for your data protection declaration and data protection in general
1. Integration
2. Advertising with newsletters
3. Use of Google Analytics
4. Instructions for the integration system of Trustpilot (Trustpilot A/S, https://de.trustpilot.com) on your online presence
5. Declaration of consent when using the conversion tracking technology from Facebook ("Facebook pixel")
6. Integration of YouTube videos
7. Use of cookies for advertising, tracking and analysis purposes
D. instructions for your cancellation policy
E. instructions for your payment methods
F. instructions on the delivery times
G. Action instructions for the changes on your online presence if the email addresses of customers to one of the parcel service providers DHL, GLS, UPS, DPD or Hermes are to be passed on for the purpose of delivery with the customers:
1. Action instructions for the changes on your online presence if the email addresses of customers to the parcel service provider DHL are to be passed on for the purpose of the delivery vote with the customers:
H. Manual for information on battery disposal
I. Attention in advertising with guarantees!
J. Pattern for guarantee conditions
1. Introduction
2. Guarantee condition
General
Please make sure that the legal texts always use the legal texts completely and do not leave anything out. If possible, do nothing, and not without advice.
If you leave, add or change individual parts, Protected Shops assume no liability for you from this.
A. Instructions for action to the online verbal lighting platform of the EU Commission
Like her here You have already been able to read, you have to have a link to the online dispute settlement platform of the EU Commission since January 9th, 2016.
The link must be clickable.
How this can be realized can differ from a shop system to shop system.
Therefore, we cannot give technical instructions here.
The normal HTML command would be:
http://ec.europa.eu/consumers/odr
B. Action instructions for your general terms and conditions
These terms and conditions with customer information are exclusively for your Own online shop (web shop) Created and designed. You may only be for contracts Deliveries be used.
These terms and conditions with customer information are not applicable for contracts for services (such as rental, work, business, broker, partnership agency or travel agency contracts)!
You must also not be used for internet platforms such as eBay, Amazon or other platforms, otherwise there is considerable risk of warning.
You must use this general terms and conditions with customer information to your customers additionally in text form (Email, fax or letter).
This can best happen in the first contact email that you send to the customer after receipt of the order.
A transfer in the delivery of goods (such as on the back of the invoice) can also be done.
The terms and conditions with customer information should be entered in the online shop under a separate link "AGB & customer information".
Check the publication of these terms and conditions with customer information whether you may object to a cease and desist declaration that you have given in the past. If you have any doubt, be advised.
C. Action instructions for your data protection declaration and data protection in general
1. Integration
Please maintain the data protection declaration under your own "data protection declaration" link.
2. Advertising with newsletters
With the express consent of the customer (= registration of the customer to the newsletter)
Note that it is not sufficient to receive the newsletter to receive this data protection declaration for your customer. At one point, the customer expressly explains that he agrees to use his email address for such purposes.
Most of the time this happens through a checkbox that is integrated in the ordering process or separately.
The explanatory text must show which products or services which companies specifically record the consent.
You can use the following sentence:
"Please send me information regularly (revocable at any time) in accordance with your data protection declaration on the following product range by email: [list of the product groups you have distributed]"
Please note that only the "double opt-in" method in the legal sense is suitable to obtain the consent of the recipient. Only send newsletters after your customer has confirmed the double opt-in!
2.1. You can also send a newsletter without the express consent of your customer.
Such express consent to the newsletter transmission is only necessary if the following requirements are met:
We also recommend integrating the following text in the order process:
"We use your email address in addition to processing your order to send information about your own similar goods/(services). Basic tariffs are not available. On the left, e.g. "Disorder" "at the end of the newsletter"
Your customer must also be informed about this option of deregistration in every email!
Since the demarcation of "similar" was often very difficult and blurred, we generally only recommend sending newsletters after consent.
3. Use of Google Analytics
Be sure to use Google Analytics with the "_anonymizeiP ()" code function.
More about this:
https://support.google.com/analytics/answer/2763052?hl=de
If you want to create a functional opt-out cookie, a specific Java script codes must be implemented a mechanism that prevents data collection when activating an opt-out cookies.
This Java script code always has to before the actual analytics code can be integrated into the source code of the respective website.
- The script is as follows:
- A notice:
Replace 'UA-XXXXX-Y' with your tracking code, which is individually assigned by Google.
Google also keeps instructions on the program -controlled connection of the tracking via the link https://developers.google.com/analytics/devguides/collection/gajs/?hl=de#disable
ready.
The script must be on Every (!) Side be embedded on which a "Google Analytics" tracking code is implemented.
If you use Google Analytics, you must complete a data processing condition with Google:
https://support.google.com/analytics/answer/3379636
Note: Be sure to keep a copy of the contract for evidence purposes.
4. Instructions for the integration system of Trustpilot (Trustpilot A/S, https://de.trustpilot.com) on your online presence
Notice
The evaluation request by email represents advertising, which may only be sent to the customer in question if you have obtained the customer's express consent. Receive the assessment request. This consent of the customer can be accomplished by the following explanatory text, which the customer expressly confirms in their online shop by setting a checkered using an opt-in checkbox in the course of the ordering process:
"[] I would like to evaluate the purchase later and be reminded once by email to submit a rating for the Trustpilot rating platform. I can revoke my consent at any time."
Note: The check box is allowed not be checked for!
You can also place this consent on a page downstream after the order levy, but you must be aware that customers will only pay little attention to such a website displayed after ordering! Attention: If a customer Consent to send an assessment request, you may not have a assessment request sent or sent it, in this case you will face a warning due to unwanted advertising messages (SPAM)!
5. Declaration of consent when using the conversion tracking technology from Facebook ("Facebook pixel")
Since Facebook is most likely linked to Facebook user data from external websites when using the conversion tracking technology from Facebook with Facebook user profile data, the "Facebook pixel" is on your page Observing a user consent necessary!
It should therefore be noted that users are instructed about the use of the conversion tracking and have to agree before it is used before a corresponding tracking code is used.
This either presupposes that the code is dynamically recharged or a side reload is carried out. We recommend that the instruction and request for consent through a corresponding Pop-up or banner to integrate on the provider side, which is dynamically reloaded after the user has been approved or a Initiated side-reload And only then executes the cookie.
The expressiveness requirement of consent can beConsent button"Covered as part of the pop-up or banner.
It is important that the user must be instructed as part of his declaration of consent about the specific procedure of conversion tracking. It is possible to either integrate the instruction into the pop-up or banner or to include it in the data protection declaration, which in turn must be referred to in pop-up or banners.
In our opinion, the reference to the data protection declaration appears to be preferred, since a complete instruction would unnecessarily expand the dimensions of the pop-up window or banner and is also suitable to confuse the user by an excess of text and information.
We recommend designing the pop-up or the banner as follows:
"The Facebook pixel from Facebook is used for statistical purposes on this website. With the help of a cookies, you can understand how our marketing measures can be recorded and improved. We would be very happy about your consent. Information on the" Facebook -Pixel ", to cookies and the right to object to you, you will receive in our data protection declaration [-> Link to your own data protection declaration]."
Within the pop-up or banner, the button is then also below the aforementioned text
"I agree to the use of the Facebook pixel"
To insert.
6. Integration of YouTube videos
A notice:
We recommend the use of the YouTube dating function exclusively in the suction. Extended data protection mode!
In the so-called extended data protection mode, such framing codes are generated in relation to YouTube videos, which-according to YouTube itself-only establish a cookie activity and the data collection initiated by using the reproduction function of the video itself. This means that a data collection is prevented by a mere use of the website with (from YouTube videos) frozen content. Against this background, the concerns about a data protection-compliant use of YouTube videos are at least reduced in your own presence.
Creation of an embedding link in the extended data protection mode:
1.) In order to generate the embedding link based on the extended data protection mode, a click on "Share" and then on "embed" is required below the desired video on YouTube.
2.) Instead of copying the displayed link, it is Below the code The field with the designation "Show more" to select.
3.) In the following, a window is rolled out with other options, of which on the bottom with the title "Activate extended data protection mode" can be selected by a tick setting. Then the website www.youtube.com displayed in the original HTML code converts into the URL www.youtube-nocookie.com.
The takeover of this link ensures that cookies are only set by the user when the embedded video is played.
7. Use of cookies for advertising, tracking and analysis purposes
If you use cookies for advertising, tracking and analysis purposes, the page visitor must be pointed out and informed about a clearly visible banner/bar on the top or lower edge of the website at the beginning of the page call. The operator of the website assumes the consent of the user if he then continues the use of the website.
"This website uses cookies for analyzing website access/marketing measures.
By further using the website you agree to this use.
Information on cookies and your possibility of contradiction "
The passage "Information on cookies and your possibility of contradiction" must then be linked to the data protection declaration.
D. instructions for your cancellation policy
The cancellation policy may only be used in connection with a distance contract in electronic business transactions.
In contrast, this cancellation policy for contracts with the following content is not suitable:
• Contracts for the sale of land or the same rights
• Contracts of services (for example, rental, work, business, broker, partnership agency or travel agency contracts include)
• Contracts for the delivery of water, electricity, gas (after non -limited volume or not limited quantity) or district heating
• Contracts for the delivery of digital content that are not delivered on a physical data carrier
• Subscription contracts
• Purchase on trial within the meaning of § 454 BGB.
You must also send your customers the cancellation policy including the cancellation form in text form (email, fax or letter). We recommend that you get the cancellation policy into the first contact email that you send to the customer after receipt of the order. In addition, it can be added for evidence of the goods delivery (for example on the back of the invoice) (optional).
Attention: Before the publication of this cancellation, you should check carefully whether it may object to a cease and desist declaration that you have given beforehand! Are you unsure? Let yourself be advised by lawyers!
E. instructions for your payment methods
No special actions are necessary for the payment methods you have specified
F. instructions on the delivery times
You are obliged to inform the consumer over the duration, the start and expiry of the delivery period within which the consumer can in any case expect the goods to be accessed.
We recommend the following procedure:
1. Please indicate the respective delivery period for shipping within Germany and provide them with an asterisk.
Examples:
Delivery time 3-5 days*
or
Delivery time at most 5 days*
or
Delivery time up to 5 days*
If you also offer an express delivery, you show the changed delivery times
Example:
Delivery time: Standard at most 5 days, Express in 1 day*
2. Insert a resolution of the asterisk. Here you make it clear to which countries the specified delivery times apply and link to the new page for delivery times
Example:
"For deliveries to Germany. The delivery times for other countries and the information on calculating the delivery date can be found here
3. In a separate information page, have the maximum additional delivery periods for other countries.
The most sensible is a table on which you indicate the additional delivery time that arises in other countries. If in doubt, you prefer to indicate a too long than too short.
Example:
Information during the delivery times
In the following table you will find the delivery times for shipping to other countries that you have to add to the delivery time, which is specified in the respective article.
Land | Additional maximum duration in days
Austria | 2
Switzerland | 3
Italy | 5
etc.
4.
When ordering several articles, it depends on whether you send the items either in a common shipment or in several programs (partial deliveries) depending on availability.
Example:
Common broadcast:
Information during the delivery times
In the following table you will find the delivery times for shipping to other countries that you have to add to the delivery time, which is specified in the respective article.
Land | Additional maximum duration in days
Austria | 2
Switzerland | 3
Italy | 5
etc.
If you order several items from us as part of an order, for which different delivery times apply, we will send the goods in a common shipment, unless we have agreed with you. In this case, the delivery time applies to the goods, which applies to the article of your order with the longest delivery time.
Partial delivery (without additional shipping costs):
Information during the delivery times
In the following table you will find the delivery times for shipping to other countries that you have to add to the delivery time, which is specified in the respective article.
Land | Additional maximum duration in days
Austria | 2
Switzerland | 3
Italy | 5
etc.
If you order several items from us as part of an order, for which different delivery times apply, we send the goods depending on availability in several partial programs, for which the delivery times specified in the respective article apply. There are no additional shipping costs.
5. Then please attach the following explanation to calculate the (late) delivery date:
Information on calculating the delivery date
The deadline for the delivery begins to run in advance in advance in advance after the payment order is issued to the transferring credit institution or for other payment methods on the day after the contract is concluded and ends with the expiry of the last day of the period. If the last day of the deadline falls on a Saturday, Sunday or a general holiday recognized at the delivery location, the next working day will take the place of such a day.
Or, if your shipping company is also delivered on Saturdays:
Information on calculating the delivery date
The deadline for the delivery begins to run in advance in advance in advance after the payment order is issued to the transferring credit institution or for other payment methods on the day after the contract is concluded and ends with the expiry of the last day of the period. If the last day of the deadline falls on a Sunday or a general holiday recognized at the delivery location, the next working day will take the place of such a day.
G. Action instructions for the changes on your online presence if the email addresses of customers to one of the parcel service providers DHL, GLS, UPS, DPD or Hermes are to be passed on for the purpose of delivery with the customers:
1. Action instructions for the changes on your online presence if the email addresses of customers to the parcel service provider DHL are to be passed on for the purpose of the delivery vote with the customers:
Change as part of the shop ordering process:
You may only pass on the email address collected by the customer to a third party (here DHL) if you have obtained the express consent of the customer concerned to the transfer of his email address!
This consent of the customer can be accomplished by a corresponding explanatory text, which the customer expressly confirms in their online shop by setting a tick using opt-in checkbox in the course of the ordering process.
- Please add the following consent text (including check box) in the ordering process:
"[] I agree that my email address or telephone number
to DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn), DHL is passed on before delivery of the goods for the purpose of coordinating a delivery date by email or phone
Contact me or transmit status information for shipment delivery. I can revoke my consent granted in this regard at any time "
Please note that the check box must not be checked for! Reason: The customer must voluntarily and independently give his consent to the transfer of his email address!
H. Manual for information on battery disposal
You have given us not to sell products with batteries or batteries yourself.
I. Attention in advertising with guarantees!
Particular caution is attached to the advertising with guarantees. Here there are often warnings
If you want to advertise with guarantees, you have to provide more detailed information on the guarantee conditions.
You can read details here:
https://www.protectedshops.de/infothek/glossar/garantiewerbung-auf-ebay
Basically, we advise against promoting guarantees because the design is very complex. Let yourself be advised here!
Unfortunately, warnings are currently underway if manufacturer's guarantees are present and are not discussed.
Although it has not yet been legally clarified whether this is necessary to prevent warnings, it should actually be informed about this guarantee at least for the products that the existence of a manufacturer's guarantee is obvious.
The manufacturer's guarantee would have to offer the following information:
However, if the manufacturer's information does not meet the legal requirements, this would be adopted, which also includes a warning risk.
J. Pattern for guarantee conditions
1. Introduction
IMPORTANT
We ask for your understanding that due to the great individuality of manufacturer guarantees, we cannot provide any fixed guarantee conditions in this form.
We also offer you a pattern of how such a guarantee condition can look like.
However, this cannot be used easily, but must be compared with the respective manufacturer's guarantee.
Each individual point can differ from the guarantee granted by the manufacturer.
Therefore, we cannot accept any liability for the given pattern.
2. Guarantee condition
For a period of 2 years from the date of the purchase, manufacturer XYZ GmbH grants a manufacturer guarantee for the goods advertised with the guarantee promise. The guarantee applies across Europe.
If material or manufacturing errors occur in the period of the guarantee, the manufacturer offers to repair the goods free of charge after its choice or to replace an equivalent article.
However, the guarantee does not apply to damage based on wear, normal consumption, improper handling, use of violence or your own repair attempts.
To claim the guarantee, you must contact the manufacturer:
XYZ GmbH
Muststrasse 123
12345 Muststadt
Sample
You will receive documents from the manufacturer that enable free return shipping.
You must enclose a copy of the original invoice to the product in order to prove the purchase date. Please be careful not to pack the goods so that no damage can occur on the transport route.
This guarantee applies in addition to the other rights of the buyer. The legal rights of the buyer, in particular the warranty or product liability, are not affected by this guarantee. They apply without restrictions in addition to this guarantee.
If the purchased goods have a defect, you can therefore contact us in any case as part of your statutory warranty rights, regardless of whether there is a guarantee.
General
A. Instructions for action to the online verbal lighting platform of the EU Commission
B. Action instructions for your general terms and conditions
C. Action instructions for your data protection declaration and data protection in general
1. Integration
2. Advertising with newsletters
3. Use of Google Analytics
4. Instructions for the integration system of Trustpilot (Trustpilot A/S, https://de.trustpilot.com) on your online presence
5. Declaration of consent when using the conversion tracking technology from Facebook ("Facebook pixel")
6. Integration of YouTube videos
7. Use of cookies for advertising, tracking and analysis purposes
D. instructions for your cancellation policy
E. instructions for your payment methods
F. instructions on the delivery times
G. Action instructions for the changes on your online presence if the email addresses of customers to one of the parcel service providers DHL, GLS, UPS, DPD or Hermes are to be passed on for the purpose of delivery with the customers:
1. Action instructions for the changes on your online presence if the email addresses of customers to the parcel service provider DHL are to be passed on for the purpose of the delivery vote with the customers:
H. Manual for information on battery disposal
I. Attention in advertising with guarantees!
J. Pattern for guarantee conditions
1. Introduction
2. Guarantee condition
General
Please make sure that the legal texts always use the legal texts completely and do not leave anything out. If possible, do nothing, and not without advice.
If you leave, add or change individual parts, Protected Shops assume no liability for you from this.
A. Instructions for action to the online verbal lighting platform of the EU Commission
Like her here You have already been able to read, you have to have a link to the online dispute settlement platform of the EU Commission since January 9th, 2016.
The link must be clickable.
How this can be realized can differ from a shop system to shop system.
Therefore, we cannot give technical instructions here.
The normal HTML command would be:
http://ec.europa.eu/consumers/odr
B. Action instructions for your general terms and conditions
These terms and conditions with customer information are exclusively for your Own online shop (web shop) Created and designed. You may only be for contracts Deliveries be used.
These terms and conditions with customer information are not applicable for contracts for services (such as rental, work, business, broker, partnership agency or travel agency contracts)!
You must also not be used for internet platforms such as eBay, Amazon or other platforms, otherwise there is considerable risk of warning.
You must use this general terms and conditions with customer information to your customers additionally in text form (Email, fax or letter).
This can best happen in the first contact email that you send to the customer after receipt of the order.
A transfer in the delivery of goods (such as on the back of the invoice) can also be done.
The terms and conditions with customer information should be entered in the online shop under a separate link "AGB & customer information".
Check the publication of these terms and conditions with customer information whether you may object to a cease and desist declaration that you have given in the past. If you have any doubt, be advised.
C. Action instructions for your data protection declaration and data protection in general
1. Integration
Please maintain the data protection declaration under your own "data protection declaration" link.
2. Advertising with newsletters
With the express consent of the customer (= registration of the customer to the newsletter)
Note that it is not sufficient to receive the newsletter to receive this data protection declaration for your customer. At one point, the customer expressly explains that he agrees to use his email address for such purposes.
Most of the time this happens through a checkbox that is integrated in the ordering process or separately.
The explanatory text must show which products or services which companies specifically record the consent.
You can use the following sentence:
"Please send me information regularly (revocable at any time) in accordance with your data protection declaration on the following product range by email: [list of the product groups you have distributed]"
Please note that only the "double opt-in" method in the legal sense is suitable to obtain the consent of the recipient. Only send newsletters after your customer has confirmed the double opt-in!
2.1. You can also send a newsletter without the express consent of your customer.
Such express consent to the newsletter transmission is only necessary if the following requirements are met:
- You received your customer's email address in connection with the sale of a goods or service and
- You only use this email address for advertising for your own similar goods or services and
- the customer did not object to this use and
- When collecting the address and every use, the customer was clearly pointed out that he can object to the use at any time without the transmission costs to arise according to the basic tariffs.
We also recommend integrating the following text in the order process:
"We use your email address in addition to processing your order to send information about your own similar goods/(services). Basic tariffs are not available. On the left, e.g. "Disorder" "at the end of the newsletter"
Your customer must also be informed about this option of deregistration in every email!
Since the demarcation of "similar" was often very difficult and blurred, we generally only recommend sending newsletters after consent.
3. Use of Google Analytics
Be sure to use Google Analytics with the "_anonymizeiP ()" code function.
More about this:
https://support.google.com/analytics/answer/2763052?hl=de
If you want to create a functional opt-out cookie, a specific Java script codes must be implemented a mechanism that prevents data collection when activating an opt-out cookies.
This Java script code always has to before the actual analytics code can be integrated into the source code of the respective website.
- The script is as follows:
- A notice:
Replace 'UA-XXXXX-Y' with your tracking code, which is individually assigned by Google.
Google also keeps instructions on the program -controlled connection of the tracking via the link https://developers.google.com/analytics/devguides/collection/gajs/?hl=de#disable
ready.
The script must be on Every (!) Side be embedded on which a "Google Analytics" tracking code is implemented.
If you use Google Analytics, you must complete a data processing condition with Google:
https://support.google.com/analytics/answer/3379636
Note: Be sure to keep a copy of the contract for evidence purposes.
4. Instructions for the integration system of Trustpilot (Trustpilot A/S, https://de.trustpilot.com) on your online presence
Notice
The evaluation request by email represents advertising, which may only be sent to the customer in question if you have obtained the customer's express consent. Receive the assessment request. This consent of the customer can be accomplished by the following explanatory text, which the customer expressly confirms in their online shop by setting a checkered using an opt-in checkbox in the course of the ordering process:
"[] I would like to evaluate the purchase later and be reminded once by email to submit a rating for the Trustpilot rating platform. I can revoke my consent at any time."
Note: The check box is allowed not be checked for!
You can also place this consent on a page downstream after the order levy, but you must be aware that customers will only pay little attention to such a website displayed after ordering! Attention: If a customer Consent to send an assessment request, you may not have a assessment request sent or sent it, in this case you will face a warning due to unwanted advertising messages (SPAM)!
5. Declaration of consent when using the conversion tracking technology from Facebook ("Facebook pixel")
Since Facebook is most likely linked to Facebook user data from external websites when using the conversion tracking technology from Facebook with Facebook user profile data, the "Facebook pixel" is on your page Observing a user consent necessary!
It should therefore be noted that users are instructed about the use of the conversion tracking and have to agree before it is used before a corresponding tracking code is used.
This either presupposes that the code is dynamically recharged or a side reload is carried out. We recommend that the instruction and request for consent through a corresponding Pop-up or banner to integrate on the provider side, which is dynamically reloaded after the user has been approved or a Initiated side-reload And only then executes the cookie.
The expressiveness requirement of consent can beConsent button"Covered as part of the pop-up or banner.
It is important that the user must be instructed as part of his declaration of consent about the specific procedure of conversion tracking. It is possible to either integrate the instruction into the pop-up or banner or to include it in the data protection declaration, which in turn must be referred to in pop-up or banners.
In our opinion, the reference to the data protection declaration appears to be preferred, since a complete instruction would unnecessarily expand the dimensions of the pop-up window or banner and is also suitable to confuse the user by an excess of text and information.
We recommend designing the pop-up or the banner as follows:
"The Facebook pixel from Facebook is used for statistical purposes on this website. With the help of a cookies, you can understand how our marketing measures can be recorded and improved. We would be very happy about your consent. Information on the" Facebook -Pixel ", to cookies and the right to object to you, you will receive in our data protection declaration [-> Link to your own data protection declaration]."
Within the pop-up or banner, the button is then also below the aforementioned text
"I agree to the use of the Facebook pixel"
To insert.
6. Integration of YouTube videos
A notice:
We recommend the use of the YouTube dating function exclusively in the suction. Extended data protection mode!
In the so-called extended data protection mode, such framing codes are generated in relation to YouTube videos, which-according to YouTube itself-only establish a cookie activity and the data collection initiated by using the reproduction function of the video itself. This means that a data collection is prevented by a mere use of the website with (from YouTube videos) frozen content. Against this background, the concerns about a data protection-compliant use of YouTube videos are at least reduced in your own presence.
Creation of an embedding link in the extended data protection mode:
1.) In order to generate the embedding link based on the extended data protection mode, a click on "Share" and then on "embed" is required below the desired video on YouTube.
2.) Instead of copying the displayed link, it is Below the code The field with the designation "Show more" to select.
3.) In the following, a window is rolled out with other options, of which on the bottom with the title "Activate extended data protection mode" can be selected by a tick setting. Then the website www.youtube.com displayed in the original HTML code converts into the URL www.youtube-nocookie.com.
The takeover of this link ensures that cookies are only set by the user when the embedded video is played.
7. Use of cookies for advertising, tracking and analysis purposes
If you use cookies for advertising, tracking and analysis purposes, the page visitor must be pointed out and informed about a clearly visible banner/bar on the top or lower edge of the website at the beginning of the page call. The operator of the website assumes the consent of the user if he then continues the use of the website.
"This website uses cookies for analyzing website access/marketing measures.
By further using the website you agree to this use.
Information on cookies and your possibility of contradiction "
The passage "Information on cookies and your possibility of contradiction" must then be linked to the data protection declaration.
D. instructions for your cancellation policy
The cancellation policy may only be used in connection with a distance contract in electronic business transactions.
In contrast, this cancellation policy for contracts with the following content is not suitable:
• Contracts for the sale of land or the same rights
• Contracts of services (for example, rental, work, business, broker, partnership agency or travel agency contracts include)
• Contracts for the delivery of water, electricity, gas (after non -limited volume or not limited quantity) or district heating
• Contracts for the delivery of digital content that are not delivered on a physical data carrier
• Subscription contracts
• Purchase on trial within the meaning of § 454 BGB.
You must also send your customers the cancellation policy including the cancellation form in text form (email, fax or letter). We recommend that you get the cancellation policy into the first contact email that you send to the customer after receipt of the order. In addition, it can be added for evidence of the goods delivery (for example on the back of the invoice) (optional).
Attention: Before the publication of this cancellation, you should check carefully whether it may object to a cease and desist declaration that you have given beforehand! Are you unsure? Let yourself be advised by lawyers!
E. instructions for your payment methods
No special actions are necessary for the payment methods you have specified
F. instructions on the delivery times
You are obliged to inform the consumer over the duration, the start and expiry of the delivery period within which the consumer can in any case expect the goods to be accessed.
We recommend the following procedure:
1. Please indicate the respective delivery period for shipping within Germany and provide them with an asterisk.
Examples:
Delivery time 3-5 days*
or
Delivery time at most 5 days*
or
Delivery time up to 5 days*
If you also offer an express delivery, you show the changed delivery times
Example:
Delivery time: Standard at most 5 days, Express in 1 day*
2. Insert a resolution of the asterisk. Here you make it clear to which countries the specified delivery times apply and link to the new page for delivery times
Example:
"For deliveries to Germany. The delivery times for other countries and the information on calculating the delivery date can be found here
3. In a separate information page, have the maximum additional delivery periods for other countries.
The most sensible is a table on which you indicate the additional delivery time that arises in other countries. If in doubt, you prefer to indicate a too long than too short.
Example:
Information during the delivery times
In the following table you will find the delivery times for shipping to other countries that you have to add to the delivery time, which is specified in the respective article.
Land | Additional maximum duration in days
Austria | 2
Switzerland | 3
Italy | 5
etc.
4.
When ordering several articles, it depends on whether you send the items either in a common shipment or in several programs (partial deliveries) depending on availability.
Example:
Common broadcast:
Information during the delivery times
In the following table you will find the delivery times for shipping to other countries that you have to add to the delivery time, which is specified in the respective article.
Land | Additional maximum duration in days
Austria | 2
Switzerland | 3
Italy | 5
etc.
If you order several items from us as part of an order, for which different delivery times apply, we will send the goods in a common shipment, unless we have agreed with you. In this case, the delivery time applies to the goods, which applies to the article of your order with the longest delivery time.
Partial delivery (without additional shipping costs):
Information during the delivery times
In the following table you will find the delivery times for shipping to other countries that you have to add to the delivery time, which is specified in the respective article.
Land | Additional maximum duration in days
Austria | 2
Switzerland | 3
Italy | 5
etc.
If you order several items from us as part of an order, for which different delivery times apply, we send the goods depending on availability in several partial programs, for which the delivery times specified in the respective article apply. There are no additional shipping costs.
5. Then please attach the following explanation to calculate the (late) delivery date:
Information on calculating the delivery date
The deadline for the delivery begins to run in advance in advance in advance after the payment order is issued to the transferring credit institution or for other payment methods on the day after the contract is concluded and ends with the expiry of the last day of the period. If the last day of the deadline falls on a Saturday, Sunday or a general holiday recognized at the delivery location, the next working day will take the place of such a day.
Or, if your shipping company is also delivered on Saturdays:
Information on calculating the delivery date
The deadline for the delivery begins to run in advance in advance in advance after the payment order is issued to the transferring credit institution or for other payment methods on the day after the contract is concluded and ends with the expiry of the last day of the period. If the last day of the deadline falls on a Sunday or a general holiday recognized at the delivery location, the next working day will take the place of such a day.
G. Action instructions for the changes on your online presence if the email addresses of customers to one of the parcel service providers DHL, GLS, UPS, DPD or Hermes are to be passed on for the purpose of delivery with the customers:
1. Action instructions for the changes on your online presence if the email addresses of customers to the parcel service provider DHL are to be passed on for the purpose of the delivery vote with the customers:
Change as part of the shop ordering process:
You may only pass on the email address collected by the customer to a third party (here DHL) if you have obtained the express consent of the customer concerned to the transfer of his email address!
This consent of the customer can be accomplished by a corresponding explanatory text, which the customer expressly confirms in their online shop by setting a tick using opt-in checkbox in the course of the ordering process.
- Please add the following consent text (including check box) in the ordering process:
"[] I agree that my email address or telephone number
to DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn), DHL is passed on before delivery of the goods for the purpose of coordinating a delivery date by email or phone
Contact me or transmit status information for shipment delivery. I can revoke my consent granted in this regard at any time "
Please note that the check box must not be checked for! Reason: The customer must voluntarily and independently give his consent to the transfer of his email address!
H. Manual for information on battery disposal
You have given us not to sell products with batteries or batteries yourself.
I. Attention in advertising with guarantees!
Particular caution is attached to the advertising with guarantees. Here there are often warnings
If you want to advertise with guarantees, you have to provide more detailed information on the guarantee conditions.
You can read details here:
https://www.protectedshops.de/infothek/glossar/garantiewerbung-auf-ebay
Basically, we advise against promoting guarantees because the design is very complex. Let yourself be advised here!
Unfortunately, warnings are currently underway if manufacturer's guarantees are present and are not discussed.
Although it has not yet been legally clarified whether this is necessary to prevent warnings, it should actually be informed about this guarantee at least for the products that the existence of a manufacturer's guarantee is obvious.
The manufacturer's guarantee would have to offer the following information:
- Duration of the guarantee (how long can it be used?)
- Name and address of the guarantee
- Description of the content of the guarantee (what exactly is assured?-, possible restriction to parts of the product)
- Note on the spatial restriction of the guarantee (e.g. throughout Germany, across Europe, worldwide)
- Note that the guarantee does not restrict the warranty rights
- Information on the assertion of the guarantee (how must the customer proceed?)
However, if the manufacturer's information does not meet the legal requirements, this would be adopted, which also includes a warning risk.
J. Pattern for guarantee conditions
1. Introduction
IMPORTANT
We ask for your understanding that due to the great individuality of manufacturer guarantees, we cannot provide any fixed guarantee conditions in this form.
We also offer you a pattern of how such a guarantee condition can look like.
However, this cannot be used easily, but must be compared with the respective manufacturer's guarantee.
Each individual point can differ from the guarantee granted by the manufacturer.
Therefore, we cannot accept any liability for the given pattern.
2. Guarantee condition
For a period of 2 years from the date of the purchase, manufacturer XYZ GmbH grants a manufacturer guarantee for the goods advertised with the guarantee promise. The guarantee applies across Europe.
If material or manufacturing errors occur in the period of the guarantee, the manufacturer offers to repair the goods free of charge after its choice or to replace an equivalent article.
However, the guarantee does not apply to damage based on wear, normal consumption, improper handling, use of violence or your own repair attempts.
To claim the guarantee, you must contact the manufacturer:
XYZ GmbH
Muststrasse 123
12345 Muststadt
Sample
You will receive documents from the manufacturer that enable free return shipping.
You must enclose a copy of the original invoice to the product in order to prove the purchase date. Please be careful not to pack the goods so that no damage can occur on the transport route.
This guarantee applies in addition to the other rights of the buyer. The legal rights of the buyer, in particular the warranty or product liability, are not affected by this guarantee. They apply without restrictions in addition to this guarantee.
If the purchased goods have a defect, you can therefore contact us in any case as part of your statutory warranty rights, regardless of whether there is a guarantee.
